Terms & Conditions

Introductory provisions 

The undermentioned terms and conditions are applicable for the purchases in the e-shop Vincents Equipment, link www.vinceqp.com , whose operator and owner is Čeněk Šmíd, Smetanova 523, Naměšť nad Oslavou 675 71.

The subject of the contract are only the goods stated in the sales contract – the order. All the goods are delivered only after the confirmation of the order by means of the order form. The validity of the order is based on the completion of all the information required for making the order and consequently  on its confirmation by the Seller by e-mail.
The Seller is obliged to inform the Buyer about potential changes in the order, price or execution of the goods every time such a situation becomes known to the  Selller or is to be caused by a third party. Namely the supplies of different materials, the change of the supplier etc. – in this case the Seller reserves the right to withdraw from the contract immediately, in case the order has become unfulfillable due to the activity of third parties.

Confirmation of  order and delivery times

The orders received by the means of the order form are taken care of every working day, if the customer does not receive an informative email within 24 hours after submitting the order,  he may contact us by email. Also confirmation emails for the orders are sent to email address.

Delivery times depend on the size and subject of the order.

The goods which are in stock are marked in the  e-shop interface  as IN STOCK. Unmarked goods are made so called ´made to order´, therefore their delivery times are 4-8 weeks. The Buyer will be informed by email should the situation change.


Cancellation  of order – retraction

The Seller reserves the right to cancel the order or its part only in goods which are no longer produced or supplied or their price has been significantly changed by the supplier of the goods or materials.

The Buyer has the right to cancel the order without giving reason anytime before its firm order (status of the order: ´Order is being processed´), after the firm order only in case of an agreement with the Seller and in case the Seller does not carry out the agreed terms of delivery.

The Buyer has the right to withdraw from the contract within 14 days after the receipt of delivery of the goods under the Civil Code.

Should the Buyer take this right, he must do so by the 14th day from the receipt of delivery of the goods. The Buyer is obliged to return the goods in complete state, with the original documents, undamaged, clean, preferably including their original packaging, in the state and value he originally received them. In case the returned goods are incomplete or damaged, the Seller can reduce the return purchase price accordingly ( in compliance with § 458  paragraph. 1 Civil Code). The refund will be given within 30 days from the effect of the withdrawal from the contract.  The refund is applicable only on goods delivered in standard size. It is not possible to return the goods made to order in different size or execution for they becomes unsellable for the Seller.

Claims and warranty

All new goods comes with a 24-month warranty pending from the date of delivery to the Buyer. Should the Buyer discover defects of the goods upon the delivery, he will  contact the Seller immediately and always in writing to the post or email address of the shop Vincents Equipment.  It is necessary to do so within 3 days from the delivery at the latest.

The Seller is not responsible for damage caused by the use of the goods, functional properties and damages caused by inappropriate use of the goods, as well as the  ,damage caused by outside causes wrongful manipulation or regular wear and tear caused by common use of the goods. . Damage of this case is not covered by the guarantee.

Procedures for claims

  1. inform us about your claim via email or in writing to our address
  2. send the goods as an insured certified letter ( not COD – cash on delivery) to our address
  3. enclose the reason for your claim with the parcel, your address as well as the copy of the receipt as a proof you have bought the goods under complaint in this e-shop

Warranty terms on goods are based on the Seller´s Claims Resolution rules of the Seller and valid regulations of the Czech Republic. A proof of purchase serves as a certificate of warranty.

Failure to accept  goods

In case the Buyer refuses to accept the goods, the Seller reserves the right not to accept any further orders from this Buyer. Also he has the right to request the reimbursement of the shipping cost.

Terms of warranty on the goods  are in compliance with the Seller´s Claims resolution rules and valid regulations of the Czech Republic.

Terms of payment

Advance payment via PAYPAL.

Advance payment to the Seller´s account.

Delivery terms

Czech Post – based on the valid rates, the Buyer receives the information about the postage via email prior to the confirmation of the order.

Personal data protection

All personal data and contact information enclosed with the order are used only for the purpose of the internet shop Vincents Equipment and will be  processed  in accordance with the current  Act No. 101/2000 Coll., on Personal Data Protection. Personal data (such as name, address, phone number, e-mail, business registration number, tax registration number etc.) which are part of the order or were submitted by the Buyer during the registration are considered confidential are protected against misuse.  These personal data will not be revealed to any third parties (with the exception of parties participating on the process of manufacture or the carriers and to those parties the data will be revealed only in the necessary amount) The Buyer agrees with the collection, archiving and use of his personal data, his closed contracts during the use of the e-shop under the aforementioned conditions. The Seller is obliged to delete a registered Buyer from the database in case the Buyer does so in writing, by e-mail or by phone.

Final provisions

The aforementioned terms and conditions stated by the Seller are valid in the form on the day of the submitting the order by the Buyer.
All the visual and text materials published on these web-pages are sole property of the e-shop owner and their copying, publishing and adopting is prohibited.